This service offering covers the racking and installation , implementation , configuration and Data Migration service to support additional hosts and file systems for data migration Tiered Storage.
Basic Deployment
Hardware installation - business hours
ProDeploy
Remote project management, Onsite Hardware installation and 24x7 Remote configuration
ProDeploy Plus
Remote project management, Onsite Hardware installation, 24x7 Remote configuration and Data Migration
Better system performance and health, VAS experts and tools can help you avoid problems associated with incompatible hardware, software, BIOS and firmware versions.
Collaborative VAS and your Technology Service Manager work with you during the entire process, from data collection through delivery and will perform the analysis for you…
Prosupport 7x24xSBD
Mission critical support for fastest resolution with same day onsite response time, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.
Prosupport 9x5xNBD
9x5 service for production environments, including around-the-business hours customer service, next business day onsite response, proactive remote monitoring and resolution, and installation of noncustomer replaceable units.
Prosupport Customs
Customize SLA for fastest resolution according to customer criticality.
Onsite
The onsite DSE is assigned to support one customer at a time. A dedicated single point of contact for a specific product line. DSEs are highly experienced, senior-level technical staff who reside at the customer’s location and provide reactive technical support, proactive product line assistance, and the management of these activities.
Remote
This offering includes a remote Designated Support Engineer (DSE) as described below. The DSE—Remote options available depending on the customer’s requirements as more fully described in the table on the next page. A designated, remote single point of contact for a specific product line. DSEs are highly experienced, senior-level technical staff who provide reactive technical support, proactive product line assistance, and the management of these activities.
Custom service offering related to the Core and Emerging Technology product lines. This service offering provides a local resource, available 24/7, who facilitates proactive support and provides centralized support account management for the entire DELL EMC environment. Technical Service Manager (TAM) regularly engages IT staff via communications, reviews, and reporting on support issues. The TAM will also document and oversee the customer’s DELL EMC environment.
This service provides the customer with an Administrator resident responsible for maintaining and performing daily operational tasks of the customer’s environment. This resident serves as the functional steady-state resource who ensures the environment is running efficiently, and proactively watches for any preventative maintenance that could be required